Return & Refund Policy

This policy applies to all products purchased through the Cosmetic Mixology Solutions website, including our online course and stock formula samples.

Think Like a Beauty CEO Course

The Think Like a Beauty CEO course is a final sale product.

All purchases are non-refundable and non-returnable once completed, with one exception: if no course sessions have been accessed, you may request a refund within 15 days of purchase. Once any session has been opened or viewed, the purchase is considered final regardless of how much of the content was completed.

To request a refund under this exception, email hello@cosmeticmixologysolutions.com with your order confirmation and the email address used at purchase.

Stock Formula Samples

Orders for stock formula samples may be cancelled at any time before the order has been fulfilled. To cancel an order, contact us at hello@cosmeticmixologysolutions.com as soon as possible with your order number. We'll confirm whether your order can still be cancelled based on its fulfillment status.

Once an order has been fulfilled, it is final. Fulfilled stock formula sample orders are non-returnable and non-refundable. This includes samples that have shipped, been picked up, or otherwise left our facility, regardless of whether they've been opened, tested, or used.

We're unable to accept returns on samples due to the nature of the product. Once a sample has left our lab, we can no longer guarantee its condition, storage, or handling, which means we can't verify it for resale or further use.

Why We Have This Policy

Digital course content can't be "returned" once accessed, and personal care samples can't be resold or reintroduced into inventory once they've left our facility. This policy exists to keep pricing fair for everyone, rather than building the cost of returns into what we charge.

Order Issues

If you receive a sample order that arrived damaged, incorrect, or different from what you ordered, contact us at hello@cosmeticmixologysolutions.com within 15 days of delivery with your order number and photos of the issue. We'll work with you to make it right. This is separate from a change-of-mind return and applies only to genuine order errors or shipping damage.

Questions

If you're unsure whether your order is eligible for cancellation or have any questions about this policy, reach out to us at hello@cosmeticmixologysolutions.com before placing your order or as soon as possible after. We're happy to help.